Return & Exchange Policy

Your satisfaction is our priority. Shop with confidence knowing we offer hassle-free returns and exchanges.

Easy Returns

Hassle-free returns within 7 days

Free Exchanges

Exchange for the perfect fit

Quality Assured

Premium fabrics guaranteed

Fast Processing

Quick refund within 5-7 days

Delivery Issues

We handle damaged shipments

24/7 Support

Always here to help you

Return Eligibility

At Star Fabrics, we want you to love every piece you purchase. You may return items within 7 days from the date of delivery for a full refund or exchange.

  • Unused and unwashed: Items must be in original, unworn condition
  • Original tags attached: All tags and labels must remain intact
  • Original packaging: Items should be returned in original packaging
  • No alterations: Items must be free from stains, odors, or damage

Exchange Policy

We offer free exchanges for size, color, or style within 7 days of delivery. Simply contact our customer service team to initiate an exchange.

  • Exchanges are subject to product availability
  • Exchange shipping is free for domestic orders
  • Items must meet all return eligibility criteria
  • We'll send your new item as soon as we receive your return

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Custom or personalized fabric orders
  • Final sale items marked as clearance
  • Items purchased during special promotional events
  • Gift cards and digital products

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will:

  • Provide a prepaid return shipping label at no cost to you
  • Send a replacement item or issue a full refund
  • Cover all return shipping costs for damaged or incorrect items
  • Process your claim within 24-48 hours of notification

Please include photos of the damaged item and packaging to expedite your claim.

Return Process

Follow these simple steps to return your item:

1

Contact Customer Service

Email us at starfabricsshop@gmail.com or call +92 322 5112291 with your order number and reason for return. We'll provide you with a return authorization number.

2

Pack Your Item Securely

Place the item in its original packaging with all tags attached. Include your return authorization number and original invoice inside the package.

3

Ship Your Return

Use the prepaid shipping label we provide or ship via your preferred carrier. We recommend using a trackable shipping method and keeping your receipt.

4

Receive Your Refund

Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method or send your exchange item.

Refund Processing Time

Refunds are processed within 5-7 business days after we receive and inspect your returned item.

  • Original payment method: Refunds are issued to the payment method used for purchase
  • Store credit option: Choose store credit for instant processing
  • Inspection required: All returns are inspected to ensure they meet our return criteria
  • Partial refunds: Items showing signs of use may receive a partial refund

You will receive an email confirmation once your refund has been processed.

International Orders Policy

International returns are accepted within 7 days of delivery. Please note:

  • Customers are responsible for return shipping costs on international orders
  • Customs duties and taxes are non-refundable
  • We recommend using a trackable shipping method with insurance
  • Refunds are processed in the original currency of purchase
  • Processing time may take 10-14 business days for international returns

Frequently Asked Questions

You have 7 days from the date of delivery to initiate a return. Returns requested after this period will not be accepted unless the item is defective or damaged.
For domestic orders, we provide a prepaid return label for your convenience. For international orders or customer preference returns, the customer is responsible for return shipping costs. If the item is damaged or incorrect, we cover all return shipping costs.
Yes! We offer free exchanges for size, color, or style within 7 days of delivery. Contact our customer service team to initiate an exchange, and we'll send your new item as soon as we receive your return.
Refunds are issued to your original payment method within 5-7 business days after we receive and inspect your return. You can also choose to receive store credit for instant processing. You'll receive an email confirmation once your refund has been processed.
If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We'll provide a prepaid return label and send a replacement or issue a full refund. We process damage claims within 24-48 hours.

Need Help with Your Return?

Our dedicated customer service team is here to assist you with any questions about returns, exchanges, or refunds.

starfabricsshop@gmail.com
+92 322 5112291